Office Policies
- Our office operates by appointment only. In scheduling appointments, it is our intent to see you as soon as possible. Our staff and physician will make every effort to accommodate urgent add on requests. For new patients, please arrive 15 minutes earlier to complete any new patient forms. We request that you bring with you all medical records especially a copy of the immunization record if transferring from a different facility.
- We reserve your appointment exclusively for you. We would request 48 hours notice for rescheduling and/or cancellation of an appointment so that another patient may be able to utilize this slot. We advise you to call at least 24 hours to cancel an existing appointment. There will be a charge of $35 for missed appointments. Courtesy reminder calls are made the day before the scheduled appointment when possible. If you are unable to be reached, you remain responsible for the appointment.
- If our nurses are available at the time of your call, then your call will be routed to the nurses station. However, messages may be taken as needed for our nurses. Please let the receptionist know where you may be reached, including both day and evening numbers. Your call will be returned at the first opportunity.
- For Refills, Blue Cards, Forms or any other business information that needs to be completed, we ask that you provide at least 24 to 48 hour notice. Due to the large number of request we receive, please make sure you call during regular business hours. Calls after hours are for emergencies only! The staff will submit your request for prescriptions to your physician. Once the refill has been authorized, it will be called to your pharmacy. If you need a refill of your child's ADHD medication, you need to call 72 hours prior to pick up. Physician's signature is required. Please have ID available for pick-up.
- Testing will not be performed without a physician’s order. You must take your physician’s order with you to the testing site. You will automatically be called with your results. If you have not received a call from our office within 5-7 working days from the date of your test or procedure, please call the office.
- We value our patients here at Madison Valley Pediatrics. We want to give you the best possible care. As your medical provider, we expect compliance with appointments, procedures, and office policies. To be able to provide continuity of care to your children, the following policies have been set:
- 1. If you have more than 3 No shows, MVP reserves the right to discharge and discontinue care for the patient.
- 2. Due to the high volume of patients, decisions to accept your child/children to the practice would be subject to approval once you have moved out of state or transferred to another practice.
- 3. Payment Plans are offered if you have an account balance. If, however, you do not comply with your arrangements, your account will be sent to collections. Should your account be turned over to collections due to unpaid balance, there will be a 35% fee added to the bill to cover the cost of the collection agency.
- 4. MVP will charge $5 for all Blue cards not obtained on the same day of vaccinations. We require 24-48 hours for completion.
- 5. MVP charges $10 for all other forms that needs to be filled out like FMLA. Please give us 48 hours for completion.
- 6. Doctor's excuses are given only in the event that a patient is seen in the office during the illness. If a patient misses school, and was not seen in the office, we cannot give an excuse.
- Our goal here at Madison Valley Pediatrics is to give your children Great Quality care
- If your child is here for a Well Exam/Physical, this is all we can treat on your child's visit that day. Otherwise your insurance Will Not Pay for all or part of the child visit. You will need to reschedule or change your appointment type if available that day.
